Wow, I honestly can say I didn’t expect to see someone from Comcast comment here on this backwoods little blog:
Melissa Mendoza says:
September 11, 2009 at 1:29 pmWow…that’s pretty bad. Considering that we can offer speeds up to 50mbps in some areas, this is unacceptable. Please email our team at the address below so we can look into the trouble.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa
I’m not sure if I should be honored that I’ve grown popular enough to garner this attention in the first place (don’t worry, I won’t let it go to my head!), or simply disgusted that I’ve been wronged enough that eventually, from the sheer number posts on the subject of being screwed one way or another by the company, that one was bound to be noticed eventually.
To reply, let me first say thanks to Melissa for taking the time to read my post and send me a message. I do recognize that it would be unfair for me to make such claims about the poor quality of your service if I was unwilling to give you a chance to make things right. For that reason alone I will be contacting the ‘team’ by email and give them the benefit of the doubt on this matter.
That said, If by some miracle of science they can actually improve my service, I will be grateful for sure, but it’ll be a long way off from healing all the old scars I’ve been dealt over years of poor service – and worse, poor customer service.
It’s also not too difficult find out through a simple search that your job (and the job of several people like you) is in fact to find complaints of this nature on social networking sites, be them blogs, twitter, or customer complaint megasites. In general I find this practice dubious and best, and downright shady at worst. I’d rather see the company focus 100% on getting their services right rather than hire people to troll forums and blogs in a backwards attempt to repair their damaged reputation. Frankly I’d given up hope with ever fully resolving anything with Comcast customer service years ago, and even if your team can help – it’s a lot too little, a lot too late. I’ve already dumped TV from my life almost entirely, would jump to FIOS in a heartbeat (at double the cost if it was available in the slightest) and would switch to Qwest this afternoon if their maximum service offering wasn’t somehow even worse (1.5 Mbps in my area- municipal Boulder CO, pop. 293,161).
I’ll be sure to keep you all apprised of the situation as it develops
“Kind regards”
Related posts:
- Comcast Now 51% More Evil
- Conspiracy Theories
- Comcast “Bird for Brains” Internet
- Comcast Followup
- Comcast Screws Me YET AGAIN
I left Comcast because of un-documented throttling issues as well as exorbitant costs. At almost HALF of what a “6mbps” connection cost me on Comcast, I have a 5mpbs DSL connection with far better upload and NO bandwidth cap at all. I will gladly pay more than double for a FIOS connection when it becomes available, as long as that provider of said service is not Comcast.
No respectable corporation wants to look bad. AT&T on the other hand…