Posts Tagged ‘comcast’

You Sure You Exist?

Wednesday, January 6th, 2010

I love this – someone wrote to The Consumerist that Comcast refuses to reactivate their service because they aren’t actually sure if they exist:

“Yesterday, our service stopped and that happened again. Only this time, Comcast has decided that *we don’t exist.* Therefore, they will not take the hold off our account until they send someone (in 4-5 business days) out to confirm that we exist.”

Perhaps in a metaphysical sense it’s a valid question. Do I even exist? Does anyone actually exist? Apparently, Comcast isn’t certain of the answer either – but thankfully they’ll be able to figure it out if you could just give them 4-5 business days.

In all seriousness though, couldn’t they just check Google Maps? I’d bet you could Street View them. Consumerist writer Meg Marco has an excellent point too:

“Also, did anyone suspect that Comcast had an ontology department? We didn’t. Anyone have their direct line?”

[via consumerist]

-Andy

Internet Misnomer Act of 2009

Monday, November 2nd, 2009

After seeing more and more on the ‘Nets about McCain’s insane bill misleadingly labeled as the Internet Freedom Act of 2009 that describes itself as a way to “allow for continued innovation”, and will “create more high-paying jobs for the millions of Americans who are out of work or seeking new employment” – I simply have to put in my two cents.

This whole bill is bullshit.

There’s my two cents. But I am still shocked at how many people simply don’t understand the bill itself (a group which apparently includes McCain- none of what he describes is outlined in the bill or a logical result of it being enacted), but more commonly what exactly ‘net-neutrality’ means these days, and perhaps most importantly the real reasons McCain introduced it in the first place.

"It's a Series of Tubes"

Looking at some very real letter’s to the FCC from IFA supporters, it’s clear to me that the people behind them don’t understand the very real, everyday, important connection between federal regulations and freedom. They keep falling in the same trap, assuming that more regulation means less freedom. It’s easy to forget that regulations can enforce freedoms (and not simply reduce them).

Take for example one of the most fundamental sets of regulations: the Bill of Rights. This document regulates our basic freedoms. It requires that all people, companies, legal entities etc. must grant others the freedoms of speech, to bear arms, to due process, to not search our houses without warrant, and so on and so on. The entire document is nothing more than a set of regulations that protect the people (us) from other people (and groups, companies, governments where applicable) from denying us our freedoms.

Not only can we grant freedom through regulation, our short history as a nation demonstrates that we must grant freedoms through regulation. If we have a social/economical/moral right of some kind, it will not be granted to us if there is no law to require it. We are left to the whim of the masters to dole out rights to us as they simply find convenient.

The Internet Freedom Act will prevent the government from regulating any kind of internet and IP-based traffic. This might sound like a warm and fuzzy idea to you, especially if you by principle like the government to be “hands off”. But what you need to remember is the Internet is fed to us through a very small group of companies, essentially like (or already are) utility companies, to which there is at any given time perhaps two or three businesses that can provide a usable path to the Internet. There are physical limits to the amount of lines that can be laid, to the amount of traffic that can be shared on each line, and FCC limits on the companies that can even lay lines in the first place. We can’t let the market decide which ISP’s are successful, the reality is that there will only be a few available at any given time.

Its not like a big truck.

"It's not like a big truck."

I ask you, do you want these few monopolies to decide how your internet is fed back to you? If you start a blog to voice your opinion, would you like Comcast or AT&T to decide if or how others could even see it? They don’t own your content – but they do own the only way for users to access it. If they felt like it they could block you, slow your connections down, or redirect traffic to other sites instead. The FCC is only trying to prevent this from happening.

If you can’t yet grant that we have a right to see information on the internet as we deem fit – imagine for a moment that we’re not talking about the internet, but simple phone service. We can draw a ton of parallels to our current ‘Net-Neutrality’ situation with the phone companies of yesteryear.

Currently, all phone providers are required, by FCC regulations, to provide service to all registered local telecom lines. Verizon must allow you to call AT&T, and they must allow you to call users on smaller networks like Cricket. This grants you the freedom to choose from a limited number of providers for phone service, but no matter what company you go with they all connect to the same local telecom lines. We’re all very used to this idea – I can call my brother’s Qwest line from my AT&T phone, or my parents on Comcast, my uncle on Verizon. And we can all call 911.

This is how FCC regulations grants us freedom to use the lines to connect with one another on the phone.

It might shock you to find out this is NO DIFFERENT than the Internet. For now at least, I can go to youtube through AT&T, to hulu over Comcast, to Wikipedia on Verizon. These abilities have been just happy coincidences – no law required this be the case. But as traffic rose, ISP’s began to change they way the handled traffic, and are already working hard to find ways to limit access as they deem fit. Without regulation, you’ll no longer have the freedom of access to the Internet.

This is how the FCC’s newest regulations grants us freedom to use the lines to connect with one another on the internet.

I don’t understand how you could be against internet-neutrality, when you’re all so happy with the government regulated freedoms on our phone lines. McCain was alive in the 60’s, I’m sure he’s old enough to be familiar with Bell-South’s iron fist. Back when you had to lease your phone from “MaBell” – when prices were fixed, without competition, for decades. Where poor customer service was the only choice (that or not have a phone at all). Maybe McCain’s so old he actually can’t remember how important it was to open the phone lines for general use. But back then, then FCC empowered the American people to communicate with one another without being squished by a monopolistic (even granting a naturally monopolistic) communication entity. I’m reminded from something I read a long time ago from AT&T when the government started telling them how to run the phones:

“There are two giant entities at work in our country, and they both have an amazing influence on our daily lives. . . one has given us radar, sonar, stereo, teletype, the transistor, hearing aids, artificial larynxes, talking movies, and the telephone. The other has given us the Civil War, the Spanish-American War, the First World War, the Second World War, the Korean War, the Vietnam War, double-digit inflation, double-digit unemployment, the Great Depression, the gasoline crisis, and the Watergate fiasco. Guess which one is now trying to tell the other one how to run its business?”

Ignoring the fact that Bell South really fell flat on their “artificial larynxes” programs, people are still arguing like this today – why should the government tell ISP’s how to run their business? The answer is the same now as it was for Bell-South in the 60’s – natural monopolies (or even oligopolies) need to be regulated in order to maintain our freedom of access. Without regulation, you simply sanction their ability to oppress the masses.

Consider the reality which arose after FCC regulations began opening up the phone lines:

“There are two giant entities at work in our country and they both have an amazing influence on our daily lives. . . one has given us high prices, poor customer service, eliminated all possible competitors, wasted millions in antitrust litigation cases. The other has given us the freedom to use the phone lines as we saw fit; allowed inventors to create and popularize faxes and modems which ignited the computer-driven business of the 70’s and 80’s made possible only because companies could so easily communicate and send electronic data over telecom lines; who opened communication internationally in what eventually became the foundational glue for global technological revolution on a scale never before seen in recorded history. Guess which one is now trying to tell the other one how to run its business?”

Net-neutrality is critical in security all our freedoms for controlling the internet as we see fit – as the market sees fit – and not just as the few ISP monopolies see fit.

If we need the “Internet Freedom Act of 2009”, then I’d argue we also need “Phone-line Freedom Act of 2009” – to prevent the government from regulating the phone system and all number-based telephony networks. Why should the government tell the big companies how to run the phone system? Let AT&T force us to lease our phones from them again. Let telecom development stagnate like the 60’s. What right does the government have to say how Bell South’s err, I mean Comcast/Verizon/AT&T should control their network!? I say, we give these companies back their freedom to restrict our access and options to the communications network. It worked so wonderfully in the 60’s, didn’t it, McCain?

Of all people, I feel like a dinosaur like him would understand, first-hand, how creating a Bell-South Internet will harm us all. But then you just need to look at his lobbyist contributions – McCain received over $800,000 from AT&T, Comcast, NCTA, and Verizon, which are all launching multimillion dollar grass root propaganda campaigns to stop net neutrality from enforcing our freedom. I’ll even grant that he simply doesn’t understand the issue – he’s been on record numerous occasions where he describes himself as a computer “illiterate”, who “never felt the particular need to email.”

Look, don’t be mislead on this. Don’t let the word ‘regulation’ scare you – this is about protecting our freedom of communication on the medium that defines our generation. The Internet is ours – not the ISP’s.

-Andy

A Bank You Can Bank On

Monday, September 21st, 2009

I’ve used a lot of space on this site talking about companies I don’t like, but I’m not that negative about everything and everyone. I am, however, appropriately critical. When I exchange money for services I expect them to be delivered. It’s not a complex equation to me. Frankly, if I don’t receive things I pay for, then I’m simply being cheated.

Banks convolute the process a bit, in that you’re not paying for a service in the traditional sense of the word. You give them money openly and freely, expecting only one thing in return: that you can get it back someday. If they want to give me interest, fine, I really don’t care one way or another. I just want to be able to spend a paycheck without having to step into a CheckIn2Cash-type establishment.

It should be simple, I think, to hold onto my money, then give it back to me when I ask. But banks these days aren’t making it so simple. One of my most generalized and long standing complaints I’ve had is simply their terrible hours. Most people have jobs from 9-5 M-F. Why on earth would every bank out there hold hours from exactly the same period. They basically require that to ever give them my money I have to take off time from work. This was particularly troublesome when I used to be paid on an hourly basis, when taking time off means earning less money. When that was the case, depositing money actually cost me money.

My second (and now very common) complaint is all these indomitable fees! My God, so many damn fees! I can understand wanting to cover their costs for things like overdrafts or checks, whatever it is – maybe even understand slightly profiting from it. But there is no logical reason to charge a minimum of $36 for 17¢ in overdraft. That isn’t covering their costs, it isn’t “making a living” – it’s gouging your customers.

Take this example: if you had $30, then unwittingly bought $30 in groceries, spent $7 at lunch, $3 on coffee, $2.50 on gum, $8 on dinner, $5 at a bar, took an $8 taxi home, you’d be in the hole $33.50:

calc

In the grand scheme of your multi-billion dollar banking institution, this measly thirty bucks shouldn’t be a big deal, especially if you were able to cover that in a couple of days. But if you were a customer of USBank, you’d be in the hole $249.50 the very next morning. Nothing but fees! They also won’t email you a “Low Balance Alert” until after you’ve overdrafted. At this point, it’s already too late, they’ve charged you almost $250 to cover $30 for a day.

Frankly, I find these excessive fees downright criminal. I’d rather they deny the charge and not let me buy something, then have them tack on $250 to a day’s worth of spending. I’m not the  only one that agrees, apparently the Dems are pushing for more regulation, requiring they at least ask for permission. It’s becoming a bigger issue as banks continue to make record profits from fining their own customer base to oblivion, totaling nearly $40 billion annually. According to the Washington post, the average cost of an overdraft fee “has  climbed by $10, to 35″ in just 10 years. As much as I’d like good-ol’ capitalism take over and watch a mass exodus away from these high-fee banks – they’re all charging the same fees anymore. There’s practically no where to run. From a quick survey online, it looks like USBank is somehow one of the cheapest mainstream banking institutions – Chase, for example, charges about the same fee as USBank, but on an exponential scale, instead of a linear one.

Enter a bank like INGDirect. It might seem odd to put your money in a bank that doesn’t actually have banks (they are 100% online and by phone), but in this day and age the brick-and-mortar stores are really just annoyances. If you still need cash (a situation which for me is becoming increasingly rare), you’re welcome to use an ATM. The beauty of ING is that they seem to genuinely care about your business, no matter how small. They don’t use fees as tools to sap money from you – in fact there practically feeless. They don’t even have overdraft fees – if you run over, they loan the money to you at a competitive rate (~17%, better than the average credit card). It gives you a couple of days to shift some funds, with the total end cost to you maybe a couple of pennies. That -$30 of overdraft from our example above? If you payed it off the next day you’d literally be down a cent. Not too shabby.

Plus, their website isn’t stuck in the dark ages, it’s actually a wonderfully useful tool. It even has mobile versions great for your iPhone (you do have an iPhone don’t you!?) when you’re stuck on AT&T’s Edge network. Since it’s online, they’re always open – even on Sundays. They give you tools to help automatically save money in linked accounts, even pull or send money from accounts to other banks free of charge. If you need to write a check, you do it online and they mail it out that day, no stamps, and they’ll keep the address on file in case you need to send out another one. You can even overnight a check by courier for a few bucks. Their customer service rocks too. I had a question about PIN numbers, called their line, and got a real-life American teller (not some overseas underpaid call center rep) which was so friendly I almost thought I was talking to an old friend.

Not only is their service quality excellent, but they pay interest on checking and savings at much better rates. My checking account alone has better rates than my USBank savings. I’m really getting paid to bank with them – the way it should be – unlike USBank which simply charged me for the “privilege” of letting them keep my money.

I’ve gloated about ING before to friends and family, it’s refreshing to actually enjoy doing business with a bank. Today I logged on and even saw this lovely message:Picture 2

Thanks INGDirect – best wishes to you as well.

-Andy

Conspiracy Theories

Sunday, September 13th, 2009

One can’t help but find it odd that after months of sub 3-5 Mbps connections, I suddenly am getting the best connection speeds of my life just days after writing about poor transfer rates.

I don’t keep my logs for long, but have a few recent test results available:
9/1/09 7:41 AM – 4.15 Down, 4.4 Up
9/7/09 6:58 PM – 4.6 Down, 6.06 Up
9/11/09 6:39 PM – 2.65 Down, 6.35 Up

Today, 9/13:

comparisonspeeds

Touché Comcast. It’s hard to make a formal complaint about my usually pigeon-poor connection speeds when they “suddenly” are faster than what I’m even paying for:

ispserviceoffering

I’m supposed to be getting “up to” 12 – not averaging 14. Heck these speeds aren’t simply not slow – they’re actually faster than the average:

resultssum

I couldn’t prove, mind you, that Comcast did improve my service just to spite me, but it’s a strong possibility. If it keeps up, my dreams of owning a pigeon-based ISP may be at end…

Update: Two days and rates are still in the 15’s! I’m giving it a week before I declare anything offical, but its clear that something has actually changed, and for once, it’s for the better.

-Andy

Comcast Responds!

Friday, September 11th, 2009

Wow, I honestly can say I didn’t expect to see someone from Comcast comment here on this backwoods little blog:

Melissa Mendoza says:
September 11, 2009 at 1:29 pm

Wow…that’s pretty bad. Considering that we can offer speeds up to 50mbps in some areas, this is unacceptable. Please email our team at the address below so we can look into the trouble.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa

I’m not sure if I should be honored that I’ve grown popular enough to garner this attention in the first place (don’t worry, I won’t let it go to my head!), or simply disgusted that I’ve been wronged enough that eventually, from the sheer number posts on the subject of being screwed one way or another by the company, that one was bound to be noticed eventually.

To reply, let me first say thanks to Melissa for taking the time to read my post and send me a message. I do recognize that it would be unfair for me to make such claims about the poor quality of your service if I was unwilling to give you a chance to make things right. For that reason alone I will be contacting the ‘team’ by email and give them the benefit of the doubt on this matter.

That said, If by some miracle of science they can actually improve my service, I will be grateful for sure, but it’ll be a long way off from healing all the old scars I’ve been dealt over years of poor service – and worse, poor customer service.

It’s also not too difficult find out through a simple search that your job (and the job of several people like you) is in fact to find complaints of this nature on social networking sites, be them blogs, twitter, or customer complaint megasites. In general I find this practice dubious and best, and downright shady at worst. I’d rather see the company focus 100% on getting their services right rather than hire people to troll forums and blogs in a backwards attempt to repair their damaged reputation. Frankly I’d given up hope with ever fully resolving anything with Comcast customer service years ago, and even if your team can help – it’s a lot too little, a lot too late. I’ve already dumped TV from my life almost entirely, would jump to FIOS in a heartbeat (at double the cost if it was available in the slightest) and would switch to Qwest this afternoon if their maximum service offering wasn’t somehow even worse (1.5 Mbps in my area- municipal Boulder CO, pop. 293,161).

I’ll be sure to keep you all apprised of the situation as it develops

“Kind regards”

-Andy

Comcast “Bird for Brains” Internet

Thursday, September 10th, 2009

I saw on Gizmodo this morning a lovely article about a pigeon-that-could. The little guy took on the local broadband company in South Africa, and actually came out clean. Apparently, using a carrier pigeon and a 4 GB flash drive, tech-and-bird-enthusiasts sent a bird 50 miles to its destination while simultaneously attempting to transfer the file over the internet. The result, ironically, is that the pigeon was about 25 times faster. The point of the experiment was to demonstrate how terribly slow and unreliable S. Africa’s network really is. Apparently transfer rates are still in the Dark Ages over there.

But it might surprise you that here in the States we really couldn’t do better.

As my father pointed out on Facebook (“You think Comcast was bad…”) my Internet connection is no where near as slow as S. Africa’s. My internet is, however, Comcast bad.

To prove this, let’s replicate this wonderful experiment using my connection instead of S. Africa’s 3rd-world connection speeds. Using the same 4 GB flash drive (presumably glued) to the pigeon, and the same 50 miles distance to, say, my parents house in Highlands Ranch, and then assuming it’s a ‘average day’ and I’m getting a solid ~4 Mbps connection, I could realistically expect (taking into account latency, packet loss, etc) about 300 kb/s average transfer rate between my apartment and their house, and then assuming we’re using an “average” homing pigeon with a flight speed of about 30 MPH. The result?

Picture 2

Comcast: 4 Gb / 300 kb/s = 2.4 Hours
Pigeon: 50 miles / 30 MPH = 1.6 Hours

The pigeon still beats Comcast by almost 50 minutes.

Comcast proves not just 50 minutes slower over 50 miles – but about 10 MPH slower overall. Given pigeons can easily travel hundreds of miles (over mountain ranges and through storms mind you), you would probably be better off sending a pigeon across the country with a 10GB flash drive than ever using my Comcast connection.

Hmm, I smell an untapped business opportunity – the world’s first dedicated pigeon-based data transfer service! I mean, the wizards at Hogwarts have realized this for years:

While disadvantages of pigeon-based ISP’s are probably numerous, for even moderately-sized files — this one’s for the birds.

-Andy

Two Weeks With Boxee

Tuesday, September 1st, 2009

After my almost comical history with Comcast, I finally decided to ditch their television service. With no viable satellite alternative, I decided to go to online alternatives. Despite my initial reluctance to accept Hulu into my home, the service had become expansive enough to overcome my general dislike of streaming content. It was my experience with Netflix’s Instant Watch features that turned me- being able to get 720p content with less than a couple minutes of buffering for an entire movie is really an awesome service.

Hulu really doesn’t compare with Netflix as a streaming service, at least as far as quality goes. The buffering performance is worse in general, which was odd since it was also far lower quality (360p). But it was at the very least watchable. After moving, however, our internet seems slower than ever before. Hulu seems to be hit the hardest – for some reason the connections are slowed, for no apparent reason, at Comcast’s servers *cough* throttling? *cough* – but it is just above the threshold of unacceptable most of the time. It’s really only good enough to make me want it to work. I could call and complain – but there really isn’t anything they could do, besides bullshit me with useless “fixes”.

Hulu also wasn’t that convenient on a TV. Using a keyboard and mouse gets annoying over long periods of time, having to click around every 20 minutes to switch shows. I heard of Boxee for AppleTV a long time ago, and more recently saw that they were able to restore their lost Hulu content. I checked into it again, and discovered they had a Windows version now too. Intrigued, I hooked up my PC, and got it “installed.”

I should have known that Windows would give me more trouble than it needed to. At first, Boxee wouldn’t load anything. It would let me select a show, then just display a spinning load-wheel forever. Don’t get me wrong, it was a nice spinning graphic, it just wasn’t all that entertaining in the long run.

After half an hour of Googling, I just uninstalled every adobe product, and it would finally load the video. Well, sort of. It loaded the Hulu website, it would act like it was buffering, then it would start the show, audio only with a black screen for video. It wouldn’t even go full screen. I tried downloading Flash again, but that just brought me back to the initial ‘spins forever’ problem.

After trolling forms for another hour I found a suggestion that I reinstall Windows .Net 3.1 framework. Awesome- how could I not realize that this obscure unrelated ‘framework’ would break Flash videos in Boxee?

Reinstalling it It sort of fixed it, let me watch things on other channels, like Comedy Central, but Hulu was still broken. I troubleshooted for 3 hours before giving up. I just went to hulu.com, full screened an episode, but the performance for Flash in full screen was so terrible I couldn’t even watch it. It was pegging my CPU at 100% before a single frame played, clearly not using any kind of video card hardware acceleration, which made a ‘media center PC’ useless. I figured I probably had to reinstall some graphics drivers, but I had lost interest. I wasted an entire night already. So I shut the damn thing off.

This is why I hate Windows.

The next day I thought I’d try Boxee for Mac. I downloaded it, opened it, and in 6 minutes I was watching videos from Hulu. No cross-product compatibility issues, no “frameworks” to reinstall, no graphics driver issues. It just worked. It almost always just works. I also could load up the Boxee Remote app on my iPhone to control everything wirelessly. It’s really better than a regular remote, since I could control the TV anywhere in my house without needing line-of-sight. There is some moderate lag issues, but it got better over time, and even at its peak it was still pretty tolerable.

Boxee is great. I can queue up movies and TV shows from a huge free online library, and it even auto-detected ripped DVD’s and downloaded videos in my User’s folder. My unorganized User folder. It found files like “Curb Your Enthusiasm – 1×01 – The Pants Tent”, grouped them in the interface automatically by show, season, downloaded the DVD cover art, and show info — and it all fits seamlessly in the interface as if I had meticulously categorized it myself. It’s got a very slick feel for a lot of clunky formats and sources, and that’s its true power.

The Achilles heal is that it’s usually dependent on your connection speed. Since Hulu blows on Comcast, it cripples its usefulness. It’s like having a million-dollar-penthouse with a view… of a toxic landfill.

I have to work at it more than most probably do, planning my shows and downloads ahead of time, buffering my shows to the limit before viewing – but in the end I’d say it’s still worth it. Eventually maybe the Windows version will tighten up too, but the Mac version is really quite solid. Frankly I’d recommend anyone with a decent connection speed to just cut cable out of your life right now. You could buy a Mac Mini or an Apple TV and in 3 months it will have paid for itself. Boxee has done what Microsoft has clunked through for years (by which I mean to say, Media Center blows), taken the simplistic styling of the largely-useless AppleTV technology (who buys movies on iTunes?), and turned it into something that could actually take the place of your cable box.

-Andy

Comcast Followup

Monday, August 31st, 2009

I saw some depressing news today that makes for an ironic followup to my Comcast post. Apparently the FCC has sided with Comcast and will be allowing them to serve more than 30% of the consumer base. This means that they are free to continue to grow like a festering sore in the country, until no man, woman, or child has felt their wrath personally.

To drive my points about unacceptable download speeds home, and just to illustrate how angry we all should be at companies like Comcast serving us with outdated last-century systems, take a look at the rest of the world’s average download speeds by country:

1. 21.01 Mb/s Korea
2. 15.77 Mb/s Japan
3. 14.95 Mb/s Aland Islands
4. 13.13 Mb/s Lithuania
5. 13.00 Mb/s Sweden
6. 12.76 Mb/s Latvia
7. 12.47 Mb/s Romania
8. 11.72 Mb/s Bulgaria
9. 11.68 Mb/s Netherlands
10. 9.60 Mb/s Moldova
11. 9.28 Mb/s Hong Kong
12 .8.59 Mb/s Slovakia
13. 8.40 Mb/s Germany
14. 8.22 Mb/s Russian Federation

27. 6.82 Mb/s United States

That’s right. We’re 27th overall. Moldova beats us out. Has anyone even heard of Moldova? Could you even find it on a map?

Head over to www.speedtest.net to test your own download and upload speeds and see how you compare. According to their stats – if you’re on Comcast, you should be averaging 14 Mbps. If you’re not getting that (I’m certainly not) — then you too, my friend, are getting screwed.

-Andy

Oh, and P.S., next time you’re in Moldova, could you ask Mihai Eminescu if I could borrow his internet? Thanks.

-Andy

Comcast Screws Me YET AGAIN

Sunday, August 30th, 2009

Right before I moved into this new apartment, my cable bill had slowly creeped up to a staggering $150 a month. It wouldn’t be that big a deal, it’s just that their service was pretty terrible to boot. The internet was slow (~3-4 Mbps equivalent) – the firmware problem I wrote about in August TWO YEARS AGO still persists with no end in sight. The HD channels were sparse, and the “On Demand” was worse than worthless. The signal quality was just good- not great, especially in HD, featuring lots of undesirable pixel-shear. It hardly seems worth almost $2000 annually. I could buy Blu-Ray sets of all the shows I watch every year for less than that.

So moving to a new apartment presented us with a fantastic opportunity to try some new options. There was a satellite mounted on the patio already, so we figured we’d go ahead and make the switch. I looked into Qwest for internet too – but unfortunately they only offer 1.5 Mbps service in the new complex, and the hub is on the other end of town, so I could probably expect at maximum bandwidth 100 kb/s downloads. It’s mind boggling that was the best they offered in this day and age – I mean my iPhone gets faster service. So Qwest was out of the picture. I’d love to try out FIOS from Verizon, but it looked like they were years away from getting lines at all in Colorado, let alone in this area. So while it looked like I could probably get Dish for TV, I’d unfortunately be stuck with Comcast if I wanted any kind of internet.

I called them up, told them I was moving, wanted to cancel the phone and TV and just keep the internet. The lady told me I’d have to turn in my cable box first, at the local office. A little ridiculous that she couldn’t just swap over the services I was keeping then and there, but honestly I didn’t have high expectations for that phone call from the start. So the next day I made the trip, the guy at the store there cancelled the two services, and scheduled a date the following Thursday to have the line turned on for internet. The appointment window I was told was Noon to 5 PM.

Jennie skipped class to stay home and wait. The window came and went, and no one showed up. I called them Friday morning, the rep told me the tech came out, but there was no answer at the door, so he tried to call me but the line was disconnected.

Wait. I ask, “What number did he call?” He told me the number, which I recognized as my home Comcast telephone number. “Um,” I replied, “you disconnected that line Tuesday. Didn’t you realize you were disconnecting the only line on my account?” Apparently they can shut off telephone service, but don’t care about adding another line to the account for just such occasions. Again, my low expectations kept me from getting too upset. I gave him a different number, and he began to set up a new appointment. But then he supposedly made a discovery.

“The line is actually on, did you try it out yet?” he asked. Well, I hadn’t yet – I had been told it had to be turned on first, which I explained to this CSR. “Well,” postulated the CSR, “its possible the tech that came out turned it on anyways.” He explained that they are technically required to meet with the resident to turn it on, but the tech might have just done us a ‘favor’ and turned it on anyways. He said all I have to do is go home, plug it in, and I’ll be prompted by my browser to call back and have them send a modem activation signal to my cable modem.

I can’t believe I trusted this guy blindly. I went home after work, tried out the modem, and there was nothing. Being an ex-IT consultant, I troubleshooted everything I could think of, resetting my modem a billion times, messing with every setting on my router/computer, until I gave up. Wasted a solid hour and a half.

I called them back the next day.

“The line is definitely not on. I’m not sure why you were told it was,” explained the new CSR on the phone, “Someone will need to come out.” He set up an “expedited appointment” for the next available time. Next Thursday, 8 AM. So a week goes by, the rep shows up, turns in on. And I finally have internet.

Three weeks later. I can’t believe it took me three solid weeks to just get internet at my apartment. Keep in mind they charged me for the full three weeks of service I didn’t have.

So, still burning from this, I set up Dish Network to come out and set up HD TV, via a very slick online system (no terrible phone calls!) for the very next business day. Total cost: $38 / month. Twice the HD channels, 6 months of free HBO/Starz/Cinemax, a much more sophisticated DVR. That’s 1/3 the cost of Comcast and roughly twice the service offering. Even after the promo deals expired, I was still saving almost $50 a month.

Unfortunately when the Dish Network guy came out, who was btw very friendly, he explained that I didn’t have line of sight to either of their satellites. He showed me on this electric compass device, to the east I was blocked by another building, to the right by a massive cottonwood tree. He apologized, called their offices and had my deposit refunded on the spot, but suggested that I do try DirecTV, since he knew their satellite was more southerly directed that theirs, instead of going back to cable. He even gave me some paperwork to give to my HOA to request a commercial account, so they could get a dish on the roof of the complex instead. Even though they couldn’t help me, I really was ten times more satisfied with them than Comcast.

I contacted DirecTV (the dish we already had was from them) but when they came out it was a similar story. Apparently the existing dish couldn’t get signal anymore, a tree due south had grown in, and was about 3 feet too tall. There wasn’t line of sight for them either. Similar story though, they were very friendly, took time to show me the problem exactly, explained how to petition for a corporate account, apologized, refunded me, and left.

But I was stuck with cable. I was going to have to crawl back to Comcast.

Or was I? I had gone a whole month without TV. And honestly – it really showed me that the mediocre offering from Comcast wasn’t at all worth $110+ a month. Not by a long shot. Don’t get me wrong – I love TV. I normally watch a ton of it, and even if I’m not sitting right in front of it, it’s always great background noise. But I really staunchly disliked Comcast. I talked to Jennie – and she really had the same sentiment – it had become Satellite TV or bust. So we decided to just not have TV.

We’d rather have no TV than Comcast TV.

The real deciding factor — we could get free shows on Hulu, Netflix, and torrents — spend almost nothing, and get roughly the same content. With Boxee (which I’ll discuss in another post) I can even get them all on my TV without a keyboard and mouse, and can use my phone as a wi-fi remote.

In many ways I haven’t looked back. But in others – I’m still being screwed by Comcast. Their connection to the Hulu server is terrible. I can traceroute the server connection, and the response times are atrocious. I get an average 2 Mbps down to most of Hulu’s streaming servers. That’s almost unwatchable. It basically means that I have to buffer for 6 minutes to get 5 minutes of content. My regular connection is still just OK – 3-4 Mbps average, its enough to get streaming Netflix movies without any trouble. But Comcast makes me want to chuck my computer in the trash when I’m on Hulu. Over a few weeks its gotten better, but it still fluctuates.

Oh, and if I wasn’t angry enough, I just got my bill:
Monthly Internet – $22.99
“Install at new address” – $0
“One Time Charges – Change of Address” – Priceless.

Oh no, wait, I misread that last one- Its actually $65.26 Having the tech come out on-site to turn a switch was free – but it cost me sixty-five bucks to have them change my address in a computer.

I hate you Comcast.

-Andy